At comfortbase.store, we are committed to your comfort and satisfaction. Due to the intimate nature of our products, we strictly adhere to the following hygiene and safety standards:
- Hygiene Policy: For health and safety reasons, we cannot accept returns or exchanges on any intimate apparel that has been opened, tried on, or removed from its original sealed packaging.
- Eligibility: Returns or exchanges are only accepted if the product is in its original, factory-sealed, and pristine condition. Requests must be reported within 3 days of delivery.
- Defective Items: If you receive a product that is defective or if there was an error with your order, please contact our support team immediately. We will investigate the issue and arrange for a replacement or resolution.
- Refunds: Approved returns for sealed items will be processed via your original payment method (or as store credit), minus original shipping costs, after our quality team verifies the condition of the package.